HHiring Reality
← Gigs

Technical Support Engineer

Gigs
Location
New York
Posted
1 month ago
Department
Support
What they actually want (must-haves)
  • 2-3 years of experience in a technical role with customer-facing components
  • Comfortable using tools like Postman to debug APIs
  • Understanding of core technical concepts (Webhooks, REST, request tracing)
  • Strong communication skills combined with a technical background
  • Ability to prioritize urgent requests and internal projects independently
What the job really is

As a Technical Support Engineer at Gigs, you will be the technical anchor for support operations, managing a healthy ticket queue and resolving complex connectivity challenges. Your role involves troubleshooting issues, mentoring Tier 1 support, translating technical findings for customers, and advocating for product improvements based on support insights. You will work closely with both customers and internal teams to ensure seamless connectivity through the Gigs platform.

Benefits
  • Competitive compensation
  • Stock options
  • Stipends for home office or work setup
  • Budget for learning and development
  • Free phone and international data plan
Things to weigh
  • Salary range is specified as $150000 - $180000 USD
  • Role requires in-person collaboration with some remote flexibility
  • Expect regular time in one of the hubs and occasional travel for team workshops and meetings
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Gigs?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →