HHiring Reality
← GetYourGuide

UX Researcher, Programs & Operations (Zurich)

GetYourGuide
Location
Zurich
Posted
25 days ago
Department
Product & Design
What they actually want (must-haves)
  • 5+ years of experience in UX Research, UX Strategy, or UX Program Management in a tech organization
  • Experience building research systems and user panels at scale
  • Operational know-how across qualitative and quantitative research methods
  • Experience influencing major program-related decisions at the senior stakeholder level
  • Skill in visualizing direction through sketches, prototypes, or AI-assisted outputs
  • Familiarity with research ethics, accessibility frameworks, and related policies
Nice to have
  • Experience designing or facilitating cross-functional communication programs and events at scale
  • Understanding of the current research vendor and tooling landscape
  • Background in building or deploying AI agents for operational use cases
What the job really is

As a UX Researcher in Programs & Operations at GetYourGuide, you will design and maintain systems and tools that enable researchers to turn evidence into decisions at scale. Your role involves building AI-powered workflows, collaborating with senior stakeholders, and advising on research processes. You will also manage ongoing research tool screening and help shape the customer experience by tying research findings to business outcomes.

Benefits
  • Annual personal growth budget and mentorship programs
  • Work from anywhere in the world for 30 days per year
  • Hybrid working approach with three days in-office collaboration and two days optional at home
  • Opportunities for team collaboration and social events
  • Monthly transportation and fitness budget
  • Discounts on GetYourGuide activities for you and your family
Things to weigh
  • No salary listed
  • Role involves significant collaboration with senior stakeholders, which may require strong interpersonal skills
  • Focus on building AI-powered workflows may require familiarity with AI technologies
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to GetYourGuide?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →