Technical Support Specialist - Bilingual Spanish

Geotab

Location

Oakville, Ontario - Canada; Waterloo, Ontario - Canada

Posted

17 days ago

Department

Customer Support Ops

What they actually want (must-haves)

Fluency in English and Spanish
Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript

Nice to have

Working knowledge of data warehouses such as Google BigQuery
Experience working within a technical or engineering organization

What the job really is

As a Technical Support Specialist - Bilingual Spanish at Geotab, you will provide expert technical assistance to customers and partners, focusing on diagnosing and resolving complex hardware and software issues related to Geotab products. Your role involves troubleshooting, maintaining documentation, and collaborating with internal teams to ensure customer satisfaction in a 24/7 support environment.

Benefits

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits

Things to weigh

No specific salary details provided beyond the range of $52,300 — $60,500 CAD
Role requires flexibility to work rotating shifts including nights and weekends
Fast-paced and ever-changing environment may require adaptability to new tasks not initially described

Job score3.2/5

Benefits4/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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