As a Technical Support Specialist - Bilingual Portuguese at Geotab, you will provide expert technical assistance to customers and partners, focusing on diagnosing and resolving complex hardware and software issues related to Geotab products. Your role involves troubleshooting, maintaining documentation, and ensuring customer satisfaction through effective problem-solving while working closely with various teams to address escalated issues. This position requires flexibility to work in a 24/7 support environment, including rotating shifts.
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