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← Geotab

Technical Support Specialist - Bilingual Portuguese

Geotab
Location
Oakville, Ontario - Canada; Waterloo, Ontario - Canada
Posted
17 days ago
Department
Customer Support Ops
What they actually want (must-haves)
  • Fluency in English and Portuguese
  • Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field
  • 1-3 years of experience in a customer service or technical support capacity
  • 1-3 years of experience troubleshooting technical hardware and/or software issues
  • Expert-level Excel skills including creation of pivot tables and reports
  • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript
Nice to have
  • Working knowledge of data warehouses such as Google BigQuery
  • Experience working within a technical or engineering organization
What the job really is

As a Technical Support Specialist - Bilingual Portuguese at Geotab, you will provide expert technical assistance to customers and partners, focusing on diagnosing and resolving complex hardware and software issues related to Geotab products. Your role involves troubleshooting, maintaining documentation, and ensuring customer satisfaction through effective problem-solving while working closely with various teams to address escalated issues. This position requires flexibility to work in a 24/7 support environment, including rotating shifts.

Benefits
  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
Things to weigh
  • No specific mention of career advancement opportunities
  • Role requires flexibility for rotating shifts, which may impact work-life balance
  • Technical support roles can involve dealing with frustrated customers, requiring strong interpersonal skills
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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