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Technical Support Specialist - Bilingual Portuguese

Geotab
Location
Atlanta, Georgia - USA; Detroit, Michigan - USA; Las Vegas, Nevada - USA
Posted
17 days ago
Department
Customer Support Ops
What they actually want (must-haves)
  • Fluency in English and Portuguese
  • Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field
  • 1-3 years of experience in a customer service or technical support capacity
  • 1-3 years of experience troubleshooting technical hardware and/or software issues
  • Expert-level Excel skills including creation of pivot tables and reports
  • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript
Nice to have
  • Working knowledge of data warehouses such as Google BigQuery
  • Experience working within a technical or engineering organization
What the job really is

As a Technical Support Specialist - Bilingual Portuguese at Geotab, you will provide expert technical assistance to customers and partners, focusing on diagnosing and resolving complex hardware and software issues related to Geotab products. Your responsibilities will include troubleshooting, maintaining documentation, and ensuring customer satisfaction while collaborating with internal teams and managing support cases in a 24/7 environment.

Benefits
  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
Things to weigh
  • The role requires flexibility to work rotating shifts, which may include nights and weekends.
  • The job involves handling complex technical issues, which may require ongoing learning and adaptation to new technologies.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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