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← Geotab

Technical Support Specialist

Geotab
Location
Atlanta, Georgia - USA; Detroit, Michigan - USA; Las Vegas, Nevada - USA
Posted
17 days ago
Department
Customer Support Ops
What they actually want (must-haves)
  • Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field
  • 1-3 years of experience in a customer service or technical support capacity
  • 1-3 years of experience troubleshooting technical hardware and/or software issues
  • Expert-level Excel skills including creation of pivot tables and reports
  • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript
  • Technical competence using Google Suite for business (Sheets, Docs, Slides)
Nice to have
  • Working knowledge of data warehouses such as Google BigQuery
  • Experience working within a technical or engineering organization is an asset
  • Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
  • Highly organized with the ability to manage multiple tasks and projects simultaneously
  • Must stay current with technology and have the flexibility to adapt to growing market demands
What the job really is

As a Technical Support Specialist at Geotab, you will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues related to Geotab products. Your responsibilities will include troubleshooting, maintaining documentation, and ensuring customer satisfaction while collaborating with internal teams on escalated issues. This role requires excellent communication skills and the ability to work in a fast-paced, 24/7 environment.

Benefits
  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
Things to weigh
  • The role requires flexibility to work rotating shifts including nights and weekends, which may not suit everyone.
  • The technical support environment may involve handling complex issues that require strong problem-solving skills and patience.
  • No salary information is provided in the posting.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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