HHiring Reality
← Genius Sports

Streaming Technical Support Analyst

Genius Sports
Location
Medellín, Antioquia, Colombia
Posted
18 days ago
Department
Operations
What they actually want (must-haves)
  • Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment
  • Proven ability to manage multiple priorities, balancing urgency and impact effectively
  • Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana
  • Professional fluency in English, with the ability to communicate clearly across global teams
  • Technical background through formal education or equivalent practical experience
  • Experience in technical support, service, or customer-facing technical roles
Nice to have
  • Passion for sports and interest in the sports tech ecosystem
  • Experience collaborating with distributed, international teams
  • Flexible mindset with availability to support a 24/7 environment, including weekends if required
What the job really is

As a Streaming Technical Support Analyst at Genius Sports, you will provide essential support for the company's Video Streaming Product, ensuring high-quality streaming services for customers and partners. Your day-to-day responsibilities will include troubleshooting live streaming issues, collaborating with global teams, monitoring live events, and contributing to reporting processes.

Things to weigh
  • No specific salary or benefits listed in the posting
  • Role involves working in a 24/7 environment which may require weekend support
  • Emphasis on an 'office-first' culture may not suit those preferring remote work
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Genius Sports?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →