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Sportsbook Technical Support Analyst

Genius Sports
Location
Tallinn, Harjumaa, Estonia
Posted
19 days ago
Department
Operations
What they actually want (must-haves)
  • Strong verbal and written communication, English B2+
  • Experience in customer support, ideally technical support
  • Experience using ticketing systems
  • Strong problem-solving skills and good judgement on when to escalate
  • Able to multitask and stay accurate under pressure
  • Comfortable with MS Office, online research, and internal tools
What the job really is

As a Sportsbook Technical Support Analyst at Genius Sports, you will be responsible for responding to client queries, resolving issues, and ensuring smooth operations for sportsbook clients. Your role will involve prioritizing problems, supporting fellow analysts, maintaining a knowledge base, and monitoring systems for unusual activity while handling confidential information responsibly.

Benefits
  • Monthly salary ranging from €1910 to €2550 gross
  • Eligible to take part in Genius Sports Group's benefits plan
  • Commitment to supporting employee wellbeing
  • Opportunities to grow skills, experience, and career
Things to weigh
  • No specific technologies or tools mentioned beyond basic knowledge requirements
  • Salary range provided, but no details on specific benefits or perks
  • Role described as office-first with hybrid options, which may vary by location
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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