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← Genius Sports

Delivery Manager - Customer Operations

Genius Sports
Location
New York, New York, United States
Posted
24 days ago
Department
Operations
What they actually want (must-haves)
  • Bachelor's degree in Business, Engineering, Information Technology, Project Management, or a related field, or equivalent practical experience
  • 5+ years of experience managing complex customer implementations, technical deployments, or operational delivery within a customer-facing environment
  • Demonstrated experience leading multiple concurrent customer engagements and cross-functional initiatives
  • Strong customer-facing experience, including executive stakeholder management
  • Strong understanding and ability to apply project management methodologies
  • Proven experience managing project plans, risks, issues, dependencies, and delivery governance
Nice to have
  • Experience within sports technology, broadcast technology, SaaS, media, or enterprise software
  • Project Management certification (PMP, PRINCE2, Agile, or equivalent)
What the job really is

The Delivery Manager is responsible for overseeing the planning, execution, and operational delivery of Genius Sports products and services to customers. This role involves managing the entire customer delivery lifecycle, coordinating cross-functional teams, and ensuring successful implementation and ongoing support of services. The Delivery Manager also addresses operational issues, leads seasonal readiness activities, and maintains project documentation.

Benefits
  • Annualized salary of up to $120,000 USD
  • Eligibility for Genius Sports Group’s benefits plan
  • Hybrid working models depending on role and location
  • Commitment to employee wellbeing and career growth
Things to weigh
  • No specific mention of remote work options beyond hybrid models
  • The role involves managing complex customer engagements which may require significant coordination and problem-solving under pressure
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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