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Manager, Enterprise Support & Technology Assets

GeneDx
Location
Gaithersburg, Maryland, United States
Posted
11 days ago
Department
Technology
What they actually want (must-haves)
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum 5 years of experience in IT support or service delivery
  • Minimum 2 years in a formal people leadership role
  • Demonstrated experience leading a service desk or technical support team against defined SLAs
  • Excellent communication skills across both technical and non-technical audiences
Nice to have
  • 7+ years total experience preferred
  • Experience establishing or maturing a knowledge management program
  • Experience managing IT asset management operations across the asset lifecycle preferred
  • Experience leading a 24x7, multi-shift, or follow-the-sun support operation strongly preferred
  • Experience leading a team through organizational change, process consolidation, or merger of support functions preferred
What the job really is

The Manager, Enterprise Support & Technology Assets at GeneDx is responsible for leading the technology support function across the organization, ensuring high-quality service delivery to patients, customers, and staff. This role involves managing a team, overseeing service desk operations, and implementing continuous improvement initiatives, while also handling technology asset management and reporting on performance metrics.

Things to weigh
  • Role requires approximately 80% onsite presence and periodic availability outside standard business hours for escalations and on-call coverage
  • No specific benefits or perks listed in the posting
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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