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← GE Mechanical

Service Supervisor

GE Mechanical
Location
Vineland, NJ
Posted
15 days ago
Department
Operations
What they actually want (must-haves)
  • High School diploma or GED
  • Five years of experience in customer service, service contract administration, maintenance administration, HVAC service coordination, dispatching, or related experience
  • Strong verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Customer service orientation and problem-solving ability
  • Proficiency with Microsoft Office applications and service-related software systems
Nice to have
  • HVACR, plumbing, or mechanical service experience
  • Basic understanding of HVAC systems, equipment, terminology, and service workflow
  • Experience with dispatching software, CRM systems, work order systems, purchasing systems, or service management platforms
  • Proficiency in Microsoft Word, Excel, and Outlook; Dynamics experience a plus
  • Ability to multitask and prioritize schedules in a fast-paced environment
What the job really is

The Service Supervisor at G.E. Mechanical, LLC is responsible for overseeing the service support department and customer service representatives. Daily tasks include coordinating service operations, managing work assignments, resolving customer issues, and ensuring quality service delivery in HVAC-R, plumbing, and environmental services. The role also involves training and mentoring team members, maintaining records, and implementing process improvements to enhance customer satisfaction.

Benefits
  • Competitive base salary
  • Medical benefits
  • Vacation
  • Holiday pay
  • 401(k) benefits package
  • Unlimited growth opportunities
Things to weigh
  • No salary listed
  • The role involves significant responsibility for team management and customer service, which may require strong conflict resolution skills
  • The position may require working in a fast-paced environment with changing service needs
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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