HHiring Reality
← Gametime United

Product Manager, Post-Order UX & AI Automation

Gametime United
Location
Remote
Posted
12 days ago
Department
Product
What they actually want (must-haves)
  • A track record of shipping product changes that moved measurable business outcomes
  • Strong cross-functional partnership skills
  • Comfort operating at whatever level you're hired into, from hands-on execution to setting multi-quarter strategy
  • Experience owning post-purchase experience in a marketplace environment, customer service/support operations, or contact center technology
  • Experience shipping AI or LLM-powered product features
  • Familiarity with support metrics (contact rate, handle time, CSAT, cost to serve)
What the job really is

As a Product Manager for Post-Order UX & AI Automation at Gametime, you will lead initiatives to enhance the customer experience after ticket purchase. This includes streamlining post-order communications, improving ticket delivery, and developing AI-powered self-service tools. Your role will focus on reducing customer contact rates and costs while increasing fan satisfaction through data-driven strategies and cross-functional collaboration.

Benefits
  • Pay range of $169,000 — $250,000 USD
  • Commitment to creating an inclusive environment
Things to weigh
  • Role encompasses various levels/titles, which may affect team dynamics
  • No specific mention of additional benefits or perks beyond salary and inclusivity commitment
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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