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← Gaithersburg Garage Doors

Customer Service Representative

Gaithersburg Garage Doors
Location
Rockville, MD
Posted
1 month ago
Department
Customer Service
What they actually want (must-haves)
  • 2+ years of customer service, dispatch, or scheduling experience in a home service or field service environment
  • Experience in industries such as garage doors, HVAC, plumbing, electrical, appliance repair, roofing, pest control, restoration, locksmith, landscaping, construction service, or property maintenance
Nice to have
  • Experience dispatching field technicians
  • Ability to manage multiple priorities simultaneously
  • Strong phone and communication skills
  • Excellent organizational skills
  • Comfortable working in a fast-paced environment
What the job really is

The Customer Service Representative/Dispatcher at Gaithersburg Garage Doors is responsible for managing a high volume of inbound customer calls, scheduling service appointments, and coordinating technician routes. The role involves maintaining communication with customers and technicians, ensuring efficient service delivery, and identifying opportunities for additional services. This position is ideal for someone with experience in a fast-paced home service environment who enjoys problem-solving and providing excellent customer service.

Benefits
  • Competitive pay
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Paid Holidays
  • Employee Discounts
  • Employee Referral Program
Things to weigh
  • No specific salary guarantee mentioned, only a pay range of $22 - $24 USD
  • Candidates must undergo pre-employment background and drug screenings, as well as a motor vehicle record check
  • Commissioned compensation possibilities are mentioned but not guaranteed
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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