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IT End User Support Technician

FuseGlobal
Location
St. Louis, MO
Posted
19 days ago
Department
FuseGlobal
What they actually want (must-haves)
  • 3-5+ years’ experience providing technical support to end users in an enterprise environment
  • Ability to provide white glove (high-touch) client support in a fast-paced environment
  • Self-starter that thrives in a team environment and can work independently with limited supervision
  • Knowledge of hardware break/fix, preferably HP and Lenovo
  • Excellent IT troubleshooting skills
  • Working knowledge of the Microsoft Office Suite and Microsoft 365
Nice to have
  • Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast of technology trends
  • Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint)
  • Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
  • Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field
  • Cisco Call Manager experience
What the job really is

The IT End-User Support Technician role involves providing internal support for hardware, software, and networking solutions to employees in a Fortune 100 food and beverage manufacturing company. The technician will handle help desk and onsite support, manage incidents and requests in ServiceNow, and perform troubleshooting for various devices and systems, including laptops, printers, and mobile devices. The position requires strong communication skills and the ability to work both independently and as part of a team.

Benefits
  • Up to $36.50 per hour
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Disability insurance
Things to weigh
  • Initial term of 12 months with potential for extension
  • Onsite work required Monday-Friday with an optional work from home day after 90 days
  • Must be comfortable working in a pet-friendly environment
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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