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Customer Success Manager

Funded.club
Location
Toronto, Canada
Posted
1 month ago
Department
Isolocity
What they actually want (must-haves)
  • 2–4 years of experience in Customer Success, Account Management, or a related SaaS role
  • Solid background in Quality Management and understanding of Quality Management Systems
  • Experience supporting SMB customers at scale
  • Strong communication and relationship-building skills
  • Familiarity with CRM systems and customer health tracking tools
Nice to have
  • Experience working in regulated industries
What the job really is

The Customer Success Manager at Isolocity will be responsible for managing post-onboarding relationships with a portfolio of primarily SMB customers, while also supporting some enterprise accounts. The role involves ensuring customer retention, expansion, and value realization through structured check-ins, monitoring customer health, and collaborating with internal teams to enhance the customer experience.

Benefits
  • Base salary + Bonus: Very competitive OTE
  • Full remote work opportunity
  • Flexible hours
  • Health Insurance + HSA
  • Performance-based bonus
  • Supportive and collaborative team environment
Things to weigh
  • No specific salary figures listed
  • Role involves managing both SMB and some enterprise accounts, which may require different approaches
  • The company is still evolving its processes, which may lead to ambiguity in responsibilities
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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