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← Fresh Prints

Customer Service Associate

Fresh Prints
Location
The Philippines (Remote)
Posted
11 days ago
Department
Operations
Salary
$550 to $700
What they actually want (must-haves)
  • At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
  • Strong written communication skills with the ability to maintain a professional brand voice
  • Attention to detail and organizational ability
  • Ability to manage multiple conversations simultaneously
  • Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
  • Ability to work independently while knowing when to escalate
What the job really is

The Customer Service Associate at Fresh Prints is responsible for providing professional support to customers through various communication channels including email, chat, text, and phone. The role involves resolving client inquiries, maintaining documentation, and collaborating with cross-functional teams to enhance the customer experience while meeting performance metrics.

Benefits
  • Monthly Salary: Between $550 to $700 base (depending on experience) + $80 night shift allowance
  • 2-month paid Sabbatical for eligible employees
Things to weigh
  • Training period requires working night shifts from 9:00 PM to 6:00 AM Philippine Time, Monday to Friday for 1-2 months
  • Role is metrics-driven and fast-paced, which may not suit everyone
Job score3.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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