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Customer Support Representative (Remote, Project Based)

Fresh Prints
Location
India, Philippines
Posted
20 days ago
Department
Frontier
Salary
$700-$800
What they actually want (must-haves)
  • Previous experience in customer support, customer service, help desk, or a similar role
  • Strong written and verbal English communication skills
  • Strong active listening, critical thinking, and problem-solving skills
  • Comfortable troubleshooting software, application, or user-related issues
  • Ability to manage high-volume customer inquiries without sacrificing quality
  • Ability to multitask, prioritize, and manage time effectively
Nice to have
  • Experience supporting SaaS or mobile/web applications
  • Experience with ticketing or CRM platforms such as Zendesk, Intercom, or similar tools
  • Previous experience in a Tier 1 support environment
  • Experience handling high-volume email support
  • Experience troubleshooting or reproducing software/application issues
What the job really is

As a Customer Support Representative at Frontier, you will provide Tier 1 support to Parkade users during US hours, primarily through email. Your responsibilities include troubleshooting customer issues, assisting users with actions, managing a high volume of inquiries, and ensuring a positive customer experience while adhering to established processes.

Benefits
  • Monthly Salary from $700-$800 per month
  • FULLY REMOTE work environment
  • Professional growth and development opportunities
  • High-impact role with meaningful ownership and responsibility
Things to weigh
  • Project-based role expected to run for approximately 1 year, from September 2026 through September 2027
  • Work US hours, including overnight shifts 11PM to 8AM (PST)
  • Weekend availability is required
Job score3.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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