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Customer Service Agent - Skylight

Fresh Prints
Location
Philippines
Posted
20 days ago
Department
Frontier
What they actually want (must-haves)
  • Fluency in English with clear written/verbal communication skills
  • Proven customer support experience or experience as a Client Service Representative
  • Strong customer focus and adaptability to different customer types
  • Track record of high CSAT scores and consistent quality
  • Ability to critically think and empathize with customers
  • Familiarity with CRM systems and practices
What the job really is

As a Customer Service Agent for Skylight, you will provide support and troubleshooting assistance to customers using Skylight's digital photo frames. Your role involves answering phone calls and emails, resolving customer issues, and ensuring high levels of customer satisfaction through effective communication and relationship building. You will also assist the Product Team by recreating customer-reported issues and escalating high-priority problems when necessary.

Things to weigh
  • Role requires working US time zones, which may not suit all candidates
  • No specific salary or benefits mentioned in the posting
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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