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Guest Communications Coordinator

Fresh Prints
Location
India & The Philippines (Remote)
Posted
26 days ago
Department
Frontier
What they actually want (must-haves)
  • 1–2 years of experience in email/SMS marketing, guest services, or customer communications (preferably in live events, hospitality, or entertainment)
  • Excellent written and spoken English fluency, with top-tier proofreading skills and an obsessive eye for detail
  • Platform familiarity with ESPs like Klaviyo, Mailchimp, or similar marketing automation tools
  • Proven reliability to handle after-hours/weekend requests and determine the right channel (email vs. SMS) under tight deadlines
  • Strong organizational skills to prioritize multiple concurrent requests, with exposure to project management software like Asana
  • Comfortable reading basic data, tracking deliverability issues, and spotting campaign anomalies
Nice to have
  • Prior experience working directly with tour management, road teams, or live event ticketing platforms
  • Deep experience in Klaviyo and advanced audience segmentation strategies
What the job really is

The Guest Communications Coordinator at Frontier will manage mass guest outreach for boutique events and artist tours, focusing on email, SMS, and app notifications. This role involves drafting communications, ensuring quality control, and acting as the primary contact for urgent updates during events. The position requires strong attention to detail and the ability to handle multiple requests in a fast-paced environment.

Things to weigh
  • Role requires after-hours availability for urgent communications
  • Focus is heavily on operational tasks rather than strategic planning
  • Work is primarily remote, which may affect team dynamics
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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