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← Freenow by Lyft

Senior IT Technical Support Specialist (m/f/d)

Freenow by Lyft
Location
London, England, United Kingdom
Posted
13 days ago
Department
Tech
What they actually want (must-haves)
  • 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment
  • Experience with JIRA and Confluence for ticket tracking and process improvement
  • Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory
  • Proficiency in managing and troubleshooting Google Workspace and core SaaS platforms
  • Experience with MDM solutions for managing macOS, Windows, and iOS devices
  • Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing)
What the job really is

As a Senior IT Technical Support Specialist, you will provide Level 1 and 2 support to employees and the Autonomous Vehicle operation in London. Your role will involve troubleshooting complex issues across SaaS applications, managing network connectivity, and implementing automation workflows. You'll collaborate with various teams to enhance IT services and optimize processes, ensuring effective communication between technical and non-technical users.

Benefits
  • Flexible working arrangements
  • LinkedIn Learning
  • Sabbatical & special leave policies
  • WeRoad partnership
  • Birthday, 24th + 31st December off
  • Short term EU work policy
Things to weigh
  • No salary listed
  • Focus on automation and scripting may require a strong technical background
  • Role involves significant cross-team collaboration which may require adaptability
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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