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← Freenow by Lyft

Driver Operations Executive

Freenow by Lyft
Location
Barcelona, Spain
Posted
25 days ago
Department
Operations
What they actually want (must-haves)
  • Strong relationship-building skills
  • Ability to manage operational challenges in a fast-paced environment
  • Customer-centric mindset with a commercial and operational focus
  • Proactive communication with drivers and fleet partners
  • Analytical skills to use data for prioritizing actions and measuring impact
  • Fluent communication in Spanish and English
Nice to have
  • Experience with CRM, Zendesk or BI tools
  • Previous experience in Operations, Marketplace Operations, Customer Success, Sales, Community Management or Account Management
What the job really is

As a Driver Operations Executive at Freenow, you will manage relationships with drivers and fleet partners, focusing on their acquisition, engagement, and performance. Your role involves analyzing data to drive operational improvements, collaborating with various teams, and ensuring a positive experience for drivers. You will also be responsible for tracking performance metrics and implementing initiatives to enhance marketplace efficiency.

Benefits
  • Flexible working arrangements
  • LinkedIn Learning
  • Sabbatical & special leave policies
  • WeRoad partnership
  • Birthday, 24th + 31st December off
  • Short term EU work policy
Things to weigh
  • Travel required for approximately 30% of the time
  • Onsite availability during office hours (Tuesday to Thursday, 09:00–18:30)
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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