As a Help Desk Specialist at Freenome, you will provide primary support for corporate devices and systems, diagnosing and resolving technical issues related to hardware, software, and networks. Your role involves troubleshooting, creating user accounts, managing documentation, and collaborating with other IT staff to ensure optimal performance of IT services. This position requires on-site work during standard business hours and focuses on delivering excellent customer service while adhering to service level agreements.
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