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← FreedomCare

Care Specialist I (Kansas City, MO/Hybrid 4 days remote, 1 day in office)

FreedomCare
Location
Kansas City, MO
Posted
16 days ago
Department
State Operations: MO
What they actually want (must-haves)
  • Previous experience in a Customer Service environment.
  • High-volume inbound call center or contact center environment (at least 2 years).
  • Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
  • Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Ability to organize, set priorities and manage time effectively.
  • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
Nice to have
  • 3+ years of relevant experience in a healthcare call center or contact center environment.
  • Healthcare/startup experience (preferable).
  • Bilingual in Spanish, Creole, or other languages is a plus.
  • Some additional experience in HR service center is preferred.
  • 2 years of hands-on experience with seniors.
What the job really is

The Care Specialist I role at FreedomCare involves guiding patients and caregivers through their home care journey, providing empathetic customer service, and ensuring high-quality care delivery. Daily responsibilities include managing high-volume inbound calls, addressing inquiries related to time-off and payroll, conducting wellness reviews, and maintaining accurate data entry. The position requires effective communication and problem-solving skills to foster positive relationships with patients and caregivers.

Benefits
  • 401k
  • health insurance
  • dental insurance
  • vision insurance
  • life insurance
  • PTO
Things to weigh
  • 1 day in office, 4 days remote may not suit everyone.
  • High-volume call center environment may be stressful for some candidates.
  • No specific information on career advancement opportunities provided.
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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