HHiring Reality
← FreedomCare

Intake Specialist I (IN / Remote)

FreedomCare
Location
Remote
Posted
17 days ago
Department
State Operations: IN
What they actually want (must-haves)
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Keen attention to detail, metrics driven, excellent time management skills
Nice to have
  • 2+ years of relevant experience in a similar position is preferred
  • Healthcare/startup experience
  • Bilingual in Spanish, or other languages desired
What the job really is

As an Intake Specialist I at FreedomCare, you will be responsible for guiding patients and caregivers through the application and enrollment process for home care services. Your role involves managing a high caseload, providing exceptional customer service, and ensuring effective communication with case management agencies. You will also navigate various systems to determine eligibility and maintain accurate data throughout the enrollment process.

Benefits
  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities to grow your career
Things to weigh
  • Remote position with potential travel for meetings
  • Base pay range provided but may vary based on multiple factors
  • Role may evolve as the company grows
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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