HHiring Reality
← FreedomCare

Talent Pool - Upcoming Opportunities (Charlestown, MA)

FreedomCare
Location
Charlestown, MA
Posted
18 days ago
Department
State Operations: MA
Salary
$20-$24
What they actually want (must-haves)
  • Ability to manage a high-volume inbound and outbound queue
  • Passion for providing a high level of customer service, including empathy, active listening, and patience
  • Strong emotional intelligence and teamwork skills
  • Ability to resolve issues over the telephone and de-escalate frustrated callers
  • Computer proficiency and strong typing skills
What the job really is

FreedomCare is building a talent pool for various customer service roles in healthcare, including HomeCare Sales Specialist, Intake Specialist, Onboarding Specialist, and Care Support Specialist. These positions involve engaging with patients and caregivers, guiding them through processes, and providing high-quality customer service over the phone. The roles require strong communication skills, emotional intelligence, and the ability to manage high call volumes while leveraging technology to assist customers.

Benefits
  • Pay rates typically range between $20-$24 hourly depending on experience
  • 401k
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
Things to weigh
  • This is a talent pool requisition, meaning immediate job openings may not be available
  • Positions are hybrid, requiring 2-3 days in the office per week
  • The pay range is specified, but actual compensation may vary based on multiple factors
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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