HHiring Reality
← FreedomCare

Manager of Operations (Chicago, IL / Hybrid)

FreedomCare
Location
Chicago, IL
Posted
18 days ago
Department
State Operations: IL
What they actually want (must-haves)
  • Bachelor's degree in healthcare administration, business, operations, public health, social services, or related field preferred; equivalent relevant experience may be considered
  • 5+ years of operations leadership experience, preferably in Medicaid, home and community-based services, personal assistance/home services, disability services, or healthcare operations
  • Experience managing multi-function teams in a regulated healthcare environment
  • Strong operational leadership experience with the ability to support compliant growth, referral conversion, stakeholder relationships, and scalable service delivery
  • Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
  • Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
Nice to have
  • Master's Degree in healthcare administration or business administration
  • 5+ years of experience in the IL Home Services Program (HSP)
  • Working knowledge of the Illinois Home Services Program, service plans/authorizations, caregiver onboarding and training, service documentation, and audit readiness
  • Experience with Illinois DHS/Division of Rehabilitation Services, HSP, or comparable HCBS programs
  • Experience partnering with state program staff, referral partners, compliance teams, billing/payroll teams, and operational leadership
What the job really is

The Manager of Operations at FreedomCare will oversee the Illinois operations for the Home Services Program, ensuring compliance and quality in service delivery. Responsibilities include managing referrals, caregiver onboarding, service authorizations, and operational performance while collaborating with various internal and external stakeholders. The role focuses on optimizing workflows, monitoring operational metrics, and driving growth and compliance in service delivery.

Benefits
  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities to grow your career
Things to weigh
  • Hybrid role requiring in-office work 3 times a week
  • Focus on operations in a regulated healthcare environment may involve complex compliance issues
  • No specific mention of career advancement opportunities beyond ongoing learning
  • Base pay range is provided but may vary based on several factors
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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