HHiring Reality
← FourKites

Customer Success Manager

FourKites
Location
Chennai or Remote, India
Posted
6 days ago
Department
Customer Success, India
What they actually want (must-haves)
  • At least 6 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company
  • Excellent ability to multitask and prioritize workload
  • Demonstrated ability to work cross-functionally in a fast-growing company
  • Strong drive for efficiency and problem resolution
  • Willingness to travel occasionally for customer meetings and engagements
  • Ability to work in Night Shift
Nice to have
  • Supply Chain industry experience preferred
  • Bilingual proficiency
What the job really is

As a Senior Customer Success Manager at FourKites, you will manage relationships with enterprise customers, focusing on increasing product adoption and driving customer satisfaction. Your role involves establishing strategic partnerships, facilitating business reviews, and identifying upsell opportunities while advocating for customer needs across departments. You will also provide training and support to help customers optimize their supply chain operations using the FourKites platform.

Benefits
  • Medical benefits start on first day of employment
  • 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
  • Home Office setups and Technology reimbursement
  • Lifestyle & Family benefits
  • Mental Wellness support and guidance
  • Ongoing learning & development opportunities
Things to weigh
  • No salary listed
  • Role requires working night shifts
  • Bilingual proficiency is good to have but not mandatory
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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