Employee Benefits Customer Service Representative

The Employee Benefits Customer Service Representative will manage claims resolution and address benefits inquiries for clients' employees and administrators. This role involves educating employees on benefit utilization, maintaining records in Salesforce, and ensuring timely resolution of benefit issues. The representative will also provide expertise on insurance processes and act as a primary resource for customer service support.

• Comprehensive range of health-related benefit options including medical, vision, and dental
• 401(k) with company match
• Company paid life insurance
• Short-term disability (STD) and long-term disability (LTD)
• Generous PTO policy starting at 18 days per year plus 10 paid holidays and 2 floating holidays

• No salary listed
• Role may involve high volume of inquiries and tight deadlines
• Experience in the insurance industry is necessary, which may limit candidates from other sectors