Customer Success Engineer

Forward

Location

Posted

18 days ago

Department

Customer Success

What they actually want (must-haves)

B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

Nice to have

One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

What the job really is

As a Customer Success Engineer at Forward Networks, you will provide post-sales technical leadership to clients, ensuring successful adoption of the Forward Networks Platform. Your role involves advising customers, resolving technical issues, and collaborating with internal teams such as Product Management and Engineering. You will also guide clients through various stages of platform adoption and may need to travel to customer locations occasionally.

Things to weigh

Remote work with 10-20% travel requirement for customer and internal meetings
Ideal candidate will be located in Ireland / UK

Job score2.6/5

Benefits1/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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