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Customer Success Engineer

Forward
Location
New York, New Jersey
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider
  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong verbal and written communications skills
  • Excellent analytical & problem-solving skills
Nice to have
  • One or more of the following certificates: CCIE, JNCIE or VCDX
  • Experience in working for a startup company
  • Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
  • Ideal candidate will be onsite at customer location in NY
What the job really is

As a Customer Success Engineer at Forward, you will provide post-sales technical leadership to clients, ensuring successful adoption of the company's networking technologies. Your role involves advising customers, resolving technical issues, and collaborating with various internal teams. The position requires some travel and focuses on maintaining high levels of customer satisfaction and retention.

Benefits
  • Compensation based on qualifications, experience, and work location
  • Starting base salary + bonus expected to be between $165,000/yr to $190,000/yr
  • Offered compensation may also include stock
Things to weigh
  • Remote position but requires some travel (10%)
  • Focus on post-sales support may limit exposure to pre-sales or product development
  • High level of customer interaction may require strong interpersonal skills
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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