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← Fortis Fire & Safety

Customer Service Representative

Fortis Fire & Safety
Location
Orange, CA
Posted
17 days ago
Department
410001 / Srvc Alarm Indirect
What they actually want (must-haves)
  • High School Diploma or GED
  • At least 3 years prior experience in a similar customer service/dispatcher role
  • Proven ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail
  • Excellent communication and interpersonal skills with a strong customer-centric approach
  • Proficient in using customer service software, dispatching tools, and Microsoft Office applications
  • Ability to work well under pressure in a fast-paced and dynamic work environment
Nice to have
  • Prior experience in the construction or fire safety industry
  • Prior experience in scheduling and dispatching drivers
What the job really is

The Customer Service Representative at Fortis Fire & Safety will manage customer communications, service dispatching, and administrative tasks. Daily responsibilities include handling client calls, dispatching service technicians, preparing invoices, and maintaining records. The role also involves providing updates to clients and collaborating with management to enhance customer satisfaction.

Benefits
  • Paid vacation and sick time
  • Company Paid Holidays
  • Additional paid time off for life events (e.g., jury duty, bereavement)
  • Competitive compensation
  • 401(k) retirement plan with competitive company match
  • Medical, Dental, and Vision insurance
Things to weigh
  • Compensation range is $28 - $33 USD, but final pay may vary based on experience and skillset
  • Role may require physical activities including lifting up to 75 lbs and working in varying climates
  • Some roles may require travel and the use of personal protective equipment (PPE)
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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