HHiring Reality
← Forter

Customer Success Manager - Japanese Speaking

Forter
Location
China - Shanghai
Posted
26 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3-4 years of post-live, client-facing Account Management / Customer Success experience in the Japanese Market
  • Fluent Japanese and English Language skills
  • Experience leading monthly and quarterly business reviews with client executives
  • Experience communicating client business objectives or issues to internal leadership
  • Experience collaborating with internal Product, R&D, and/or operations teams
  • Experience enabling and training clients on company UX
Nice to have
  • Experience in a SaaS startup environment
  • Experience in the payments, fraud, or finance industry
What the job really is

As an Enterprise Customer Success Manager at Forter, you will be instrumental in ensuring customer satisfaction and driving renewals and expansions. Your role involves training clients on Forter's technology, conducting business reviews, and leveraging client relationships to identify upsell opportunities. You will also collaborate with internal teams to share insights and enhance the customer experience.

Benefits
  • Competitive salary and bonus plan
  • Restricted Stock Units (RSUs)
  • Private health insurance, including vision and dental coverage
  • Half day Fridays, every Friday
Things to weigh
  • No salary listed
  • Role involves a significant amount of client training and enablement
  • Fast-paced environment may require adaptability and quick problem-solving
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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