HHiring Reality
← Forter

Customer Success Manager - Japanese Speaking

Forter
Location
Singapore - Singapore
Posted
26 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3-4 years of post-live, client-facing Account Management / Customer Success experience in the Japanese Market
  • Fluent Japanese and English Language skills
  • Experience leading monthly and quarterly business reviews with client executives
  • Experience communicating client business objectives or issues to internal leadership
  • Experience collaborating with internal Product, R&D, and/or operations teams
  • Experience enabling and training clients on company UX
Nice to have
  • Experience in a SaaS startup environment
  • Experience in the payments, fraud, or finance industry
What the job really is

As an Enterprise Customer Success Manager at Forter, you will play a crucial role in ensuring customer satisfaction and driving renewals and expansions. Your day-to-day responsibilities will include training clients on Forter’s technology, conducting business reviews, generating upsell opportunities, and maintaining strong relationships with client executives. You will also collaborate with internal teams to communicate client needs and provide insights to enhance Forter’s offerings.

Benefits
  • Competitive salary and bonus plan
  • Restricted Stock Units (RSUs)
  • Private health insurance, including vision and dental coverage
  • Half day Fridays, every Friday
Things to weigh
  • No salary listed
  • Role requires fluency in both Japanese and English
  • Experience in a specific market (Japanese Market) is mandatory
  • Fast-paced environment may not suit everyone
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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