Product Support Engineer

As a Product Support Engineer at Formic, you will serve as the technical escalation point for Field Engineering, diagnosing and resolving complex issues encountered by Field Service Engineers (FSEs). Your role involves analyzing system failures, developing troubleshooting plans, and collaborating with Product Engineering to address systemic issues. You will also maintain and improve the knowledge base for your assigned systems, ensuring efficient support and operational effectiveness.

• Equity in Formic: Participate in our stock option program
• Competitive & Uncapped Commission Structure
• Comprehensive Healthcare Coverage: Medical, dental, and vision insurance with 99% of employee premiums covered
• Additional Insurance Benefits: FSA, DCFSA, life insurance, short-term and long-term disability, all 100% employer-paid
• Employee Assistance Program (EAP): Fully funded by Formic
• Paid Parental Leave Program: Up to 12 weeks of paid parental leave

• Role involves significant troubleshooting and technical problem-solving, which may lead to high-pressure situations.
• Position requires in-office work, which may not appeal to candidates seeking remote options.
• The job may involve working long hours, as the role typically runs approximately 50+ hours per week.
• No specific mention of career advancement opportunities or professional development programs.