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← Formic

Product Support Engineer

Formic
Location
Chicago, IL || Bolingbrook, IL
Posted
1 month ago
Department
Fleet Operations
What they actually want (must-haves)
  • 7+ years of experience with industrial automation, robotics, or manufacturing equipment
  • Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
  • Experience with PLCs, industrial robots, safety equipment, vision, networking, or other relevant technologies
  • Comfortable working directly with equipment to reproduce problems and test solutions
  • Strong written and verbal communication skills
  • Able to take ownership of an escalation and drive it until there is a clear next step
Nice to have
  • Bachelor’s degree in engineering or a related technical field
  • Experience supporting automation deployed across multiple customer sites
  • Experience building technical support documentation or knowledge bases
  • Experience working between field service and product engineering teams
  • Experience using failure and service data to reduce repeat issues and repeat site visits
What the job really is

As a Product Support Engineer at Formic, you will serve as the technical escalation point for Field Engineering, diagnosing issues that Field Service Engineers cannot resolve. Your role involves analyzing failures across the fleet, developing troubleshooting plans, and collaborating with Product Engineering to address systemic problems. You will also maintain and improve technical documentation and support the field team in resolving complex technical issues.

Benefits
  • Equity in Formic
  • Competitive & Uncapped Commission Structure
  • Comprehensive Healthcare Coverage
  • Additional Insurance Benefits
  • Employee Assistance Program (EAP)
  • Paid Parental Leave Program
Things to weigh
  • Role requires in-office work in Bolingbrook, IL or Oakland, CA
  • Job may involve working over 50 hours per week due to the nature of product support engineering
  • No specific mention of remote work options outside of occasional travel
Job score3.8/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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