HHiring Reality
← FormativGroup

Salesforce Certified Solution Architect - Service Cloud Voice, Amazon Contact Center

FormativGroup
Location
Remote/United States - Full-Time
Posted
23 days ago
Department
5110-Consulting
What they actually want (must-haves)
  • Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect
  • 8+ years in the Salesforce ecosystem, including a minimum of 2+ years architecting within Salesforce
  • Salesforce certifications are mandatory, including Developer, Consultant, and Architect certifications
  • Extensive background in pre-sales solutioning and engagement architecture
  • Expertise across multiple Salesforce Cloud product sets
  • Familiarity with several areas of Salesforce and the Force.com Platform
What the job really is

As a Salesforce Certified Solution Architect, you will lead the design and implementation of Salesforce solutions, focusing on Service Cloud Voice and Amazon Connect. Your role involves collaborating with pre-sales teams, defining architectural standards, and mentoring technical teams to optimize the Salesforce ecosystem. You will also analyze business processes and translate requirements into technical solutions, ensuring alignment between business strategy and technology direction.

Benefits
  • Comprehensive benefits package including medical, dental, vision, 401(k), paid time off
  • Discretionary bonuses, commissions, or other incentive programs
Things to weigh
  • No specific mention of career growth opportunities
  • Remote role limited to candidates residing in specific U.S. states
  • No salary listed beyond the estimated compensation range
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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