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← Fluxx

Senior Director, Professional Services

Fluxx
Location
Remote
Posted
20 days ago
Department
Customer Experience
Salary
$175,000 – $200,000
What they actually want (must-haves)
  • 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role
  • Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting
  • Demonstrated ability to balance financial accountability with customer value creation
  • Experience managing implementation partners, including enablement, certification, and performance management
  • Strong financial acumen and experience developing and managing P&L forecasts
  • Exceptional communication and executive presence
Nice to have
  • Experience with grants management, CRM, ERP, or workflow automation SaaS products
  • Background in scaling Professional Services functions in a high-growth or mid-market SaaS company
  • MBA or advanced degree preferred
What the job really is

The Senior Director of Professional Services at Fluxx will lead the Customer Experience Team, focusing on the operational and financial performance of onboarding and implementation projects. This role involves overseeing internal teams and external partners to ensure projects are delivered efficiently and profitably, while also developing financial strategies and maintaining strong customer relationships. The position requires a balance of strategic decision-making and operational excellence to drive both financial outcomes and customer satisfaction.

Benefits
  • Medical, dental, and vision insurance
  • Flexible time off
  • Paid sick leave
  • 12 weeks of fully-paid parental leave
  • Annual learning and development stipend
  • Internet stipend
Things to weigh
  • Remote position limited to candidates located in the United States
  • Salary varies based on geographic location, with specific ranges for Zone 2 and Zone 3
  • No specific mention of the technology stack or tools used beyond PSA and project management platforms
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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