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← Flipdish

Technical Account Manager

Flipdish
Location
London - United Kingdom (Hybrid)
Posted
9 days ago
Department
Customer Success Global
What they actually want (must-haves)
  • Experience in technical account management, Strategic Account Management, Customer Success, Support, implementation, or a similar customer-facing role.
  • Ability to combine commercial account ownership with strong technical troubleshooting instincts.
  • Understanding of commercial drivers of retention, churn prevention, upsell, product adoption, and account growth.
  • Ability to manage a portfolio of accounts while helping the wider team resolve urgent or complex technical customer issues.
  • Clear communication skills to translate technical detail into practical customer impact and commercial risk.
  • Highly organized with strong documentation habits and consistent follow-through across account actions and escalations.
Nice to have
  • Experience in restaurant, hospitality, e-commerce, payments, or hospitality technology.
  • Hands-on familiarity with Salesforce, Looker, customer-health tooling, or similar analytics and CRM platforms.
  • Experience supporting SaaS implementations, integrations, product troubleshooting, or structured technical escalations.
What the job really is

As a Technical Account Manager at Flipdish, you will manage a portfolio of restaurant clients, focusing on improving customer satisfaction, retention, and growth. Your role will involve technical problem-solving, collaborating with various teams to address customer issues, and leveraging data to optimize account performance. Success in this position requires a blend of commercial acumen and technical troubleshooting skills to ensure clients are effectively using Flipdish's products and services.

Benefits
  • Competitive salary
  • 25 days’ annual leave + public holidays + company days, including seasonal Summer Fridays
  • Private healthcare: UK cover, including Vitality private health insurance
  • Pension: UK retirement savings support
  • Equity (ESOP): Share options
  • Regular team meet-ups and company events
Things to weigh
  • No specific salary listed.
  • Role involves a mix of commercial and technical responsibilities, which may require balancing different skill sets.
  • The company emphasizes a culture of transparency and ownership, which may appeal to self-motivated individuals.
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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