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← Flipdish

Technical Account Manager

Flipdish
Location
Pakistan - Karachi Hub (Onsite)
Posted
10 days ago
Department
Customer Success Global
What they actually want (must-haves)
  • Experience in technical account management, Strategic Account Management, Customer Success, Support, implementation, or a similar customer-facing role.
  • Ability to combine commercial account ownership with strong technical troubleshooting instincts.
  • Understanding of commercial drivers of retention, churn prevention, upsell, product adoption, and account growth.
  • Ability to manage a portfolio of accounts while helping the wider team resolve urgent or complex technical customer issues.
  • Clear communication skills to translate technical detail into practical customer impact and useful context for internal teams.
  • Highly organized with strong documentation habits and consistent follow-through across account actions and escalations.
Nice to have
  • Experience in restaurant, hospitality, e-commerce, payments, or hospitality technology.
  • Hands-on familiarity with Salesforce, Looker, customer-health tooling, or similar analytics and CRM platforms.
  • Experience supporting SaaS implementations, integrations, product troubleshooting, or structured technical escalations.
What the job really is

As a Technical Account Manager at Flipdish, you will manage a portfolio of restaurant clients, focusing on improving customer satisfaction and driving commercial growth. Your role involves technical problem-solving, monitoring account health, and collaborating with various teams to address customer issues and optimize product usage. Success in this position requires building strong relationships with clients and effectively communicating technical details to both customers and internal teams.

Benefits
  • 24 days annual leave + public holidays + company days (e.g. Summer Fridays, seasonal)
  • Private healthcare: OPD + IPD coverage
  • Company-provided pick-and-drop service
  • Quarterly team meet-ups and company events
Things to weigh
  • Role involves both technical problem-solving and commercial account management, which may require balancing different skill sets.
  • No specific salary or compensation details provided in the posting.
  • The position is onsite in Karachi, which may limit remote work flexibility.
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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