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Enterprise Onboarding Specialist

Flipdish
Location
Pakistan - Karachi Hub (Onsite)
Posted
1 month ago
Department
Client Onboarding
What they actually want (must-haves)
  • Background in onboarding, customer success, or customer support
  • Experience managing a large, concurrent portfolio of accounts (ideally 5+) in a fast-moving operational environment
  • Ability to run a structured, milestone-driven process with a defined endpoint
  • Strong internal operational skills, comfortable working with Commercial, Product, and Engineering teams
  • Clear communication skills under pressure
  • Organized approach to tracking multiple onboardings, dependencies, and follow-ups
Nice to have
  • Experience with enterprise or multi-location accounts
  • Background in SaaS, hospitality tech, restaurant tech, or retail tech
  • Experience managing complex rollouts with multiple teams or technical dependencies
  • Concrete example of a rollout that went wrong and recovery actions taken
What the job really is

As an Enterprise Onboarding Specialist at Flipdish, you will be responsible for managing the onboarding process for enterprise and high-value customers, ensuring they go live successfully with the company's tech solutions. Your role involves coordinating with various internal teams, tracking milestones, and maintaining clear communication with customers throughout the onboarding journey. You will also identify and address any risks or blockers that may arise during the process, aiming to enhance the overall onboarding experience for clients.

Benefits
  • 24 days annual leave + public holidays + company days
  • Private healthcare: OPD + IPD coverage
  • Company-provided pick-and-drop service
  • Quarterly team meet-ups and company events
Things to weigh
  • No specific salary listed
  • Role involves managing a busy portfolio which may lead to high pressure
  • Focus on enterprise customers may require dealing with complex issues
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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