HHiring Reality
← Flip

Senior Client Success Manager

Flip
Location
New York
Posted
5 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum of 5 years of experience in Customer Success, Implementation, Solutions/Sales Engineer, or Technical support role for a SaaS company
  • At least 2 years supporting enterprise level clients/customers
  • Fluent in gap analysis and API endpoints
  • Expert level understanding of data analysis and how to communicate the story
  • Strong communication skills both in-person and virtually
  • High aptitude and agency - using AI where applicable to achieve outcomes efficiently
Nice to have
  • Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.) and healthcare data standards (HL7, FHIR, HIPAA)
  • Strong understanding of payer/provider dynamics, patient experience workflows, and healthcare compliance considerations
What the job really is

As a Senior Client Success Manager at Flip, you will be the main point of contact for enterprise clients, ensuring they derive maximum value from the product. Your responsibilities include understanding client needs, configuring the product for optimal performance, collaborating with internal teams, and building strong relationships with clients to foster trust and satisfaction. You will also analyze data to demonstrate ROI and support the implementation process throughout the client relationship.

Benefits
  • Comprehensive healthcare
  • Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • Eligible for bonus and/or commission as well as equity, in accordance with company policy
  • In office 5 days/week
Things to weigh
  • Final compensation may vary based on location, experience, and qualifications
  • Role requires in-office presence 5 days a week
  • High expectations for performance and commitment as indicated by the company's culture description
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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