HHiring Reality
← Flatiron Health

Customer Operations Analyst

Flatiron Health
Location
NY office
Posted
17 days ago
Department
Client Solutions and Customer Success
What they actually want (must-haves)
  • Bachelor's degree
  • 0–1 year of experience in customer success, operations, consulting, or project coordination
  • Proficiency in data manipulation tools (e.g., Excel/Google Sheets)
  • Strong written and verbal communication skills
  • Detail-oriented and highly organized
  • Ability to manage time effectively
Nice to have
  • Experience in healthcare, SaaS, or GTM/revenue operations
  • Curiosity and baseline literacy in leveraging generative AI workflows to automate tasks
What the job really is

The Customer Operations Analyst role at Flatiron Health involves a mix of operations support and customer relationship management within the HC Customer Success Team. Responsibilities include serving as the primary contact for customer accounts, coordinating project management for integrations, compiling network metrics, and supporting cross-functional projects. This position is designed to enhance the operational infrastructure and customer experience in the oncology space.

Benefits
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Comprehensive compensation package
  • 401(k) contribution
  • Financial health resources including 1:1 financial advice
  • Mental well-being tools and services
  • Parental benefits and policies including family-building care and generous leave
Things to weigh
  • Hybrid role with a mix of remote work and office days
  • Role involves significant cross-functional collaboration
  • Experience level is entry-level, which may limit growth opportunities
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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