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← Flatiron Health

Support Specialist, IT Operations

Flatiron Health
Location
Durham office
Posted
1 month ago
Department
Operations
What they actually want (must-haves)
  • At least 3 years of experience supporting end-user technology in IT Support, Desktop Support, Systems Administration, or similar role
  • Extensive experience supporting macOS environments and Apple hardware
  • Proven experience providing white-glove end-user support in a fast-paced environment
  • Strong troubleshooting skills across hardware, software, networking, mobile devices, and business applications
  • Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity
  • Experience administering Google Workspace, Microsoft 365, Active Directory, and Okta
Nice to have
  • Apple Certified Macintosh Technician (ACMT) certification
  • Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar
  • Experience administering Jamf Pro policies, packaging, and macOS lifecycle management
  • Experience with Kandji or other Apple device management platforms
  • Experience supporting hybrid, distributed, or rapidly growing organizations
What the job really is

As an IT Support Specialist at Flatiron Health, you will provide hands-on technical support to employees worldwide, ensuring a seamless technology experience. Your responsibilities will include managing IT assets, troubleshooting hardware and software issues, administering user access, and maintaining conference room technology. You will work closely with various teams to enhance employee technology interactions and document support requests for timely resolution.

Benefits
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Comprehensive compensation package
  • 401(k) contribution to help you reach your retirement planning goals
  • Financial health resources including 1:1 financial advice
  • Mental well-being tools and services
  • Parental benefits and policies including family-building care and generous leave
Things to weigh
  • No salary listed
  • Hybrid work model with defined office days
  • Fast-paced environment may require adaptability
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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