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← Five9

Senior Director, Enterprise AI

Five9
Location
Irving, TX (Hybrid)
Posted
12 days ago
Department
Information Technology
What they actually want (must-haves)
  • 8+ years of experience in technology strategy, innovation, product management, or AI/ML program leadership
  • 3+ years in a people- or program-management capacity
  • Demonstrated experience leading enterprise-scale AI or digital transformation initiatives from concept through production
  • Strong understanding of AI/ML fundamentals, generative AI, and enterprise data platforms
  • Experience building AI governance frameworks in a regulated or enterprise SaaS environment
  • Proven ability to influence senior stakeholders and drive cross-functional alignment
Nice to have
  • MBA or advanced technical degree
  • Experience in the contact center, CX, or SaaS industry
What the job really is

The Senior Director, Enterprise AI at Five9 will lead the company's AI initiatives, focusing on integrating AI capabilities across various functions to enhance customer experience and operational efficiency. This role involves defining the AI strategy, managing a team, establishing governance frameworks, and collaborating with senior leadership and external partners to drive AI adoption and innovation.

Benefits
  • Health, dental, and vision coverage beginning on the first day of employment
  • Short & Long-Term Disability
  • Basic Life Insurance
  • 401k saving plan with employer matching
  • Access to a mental health support platform
  • Generous employee stock purchase plan
Things to weigh
  • Hybrid work model requires 3 days a week in the Dallas office
  • No specific salary details provided beyond a range
  • Focus on AI governance and compliance may imply a regulated environment
Job score4/5
Benefits5/5
Freshness5/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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