HHiring Reality
← Five9

Director, IT Operations

Five9
Location
Manila, Manila, Philippines (Hybrid)
Posted
16 days ago
Department
Information Technology
What they actually want (must-haves)
  • Minimum of 8 years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment.
  • Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships.
  • Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices.
  • Exceptional executive presence and storytelling capability, with the ability to translate complex technical and operational concepts into clear, actionable business insights.
  • Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines.
Nice to have
  • Solid use of AI to build skills, agents and apps to bring efficiency to the IT business.
What the job really is

The Director of IT Operations at Five9 will oversee the IT department's operational backbone, focusing on financial management, strategic alignment, and continuous improvement initiatives. This role involves managing the global IT budget, leading the development of IT objectives, and facilitating communication between the IT organization and executive leadership. The ideal candidate will drive organizational transformation and ensure compliance with IT policies and governance frameworks.

Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
Things to weigh
  • The role requires a strategic thinker with a hands-on approach, which may involve a significant workload and responsibility.
  • No specific mention of remote work flexibility beyond the hybrid setup, which may affect work-life balance.
  • The emphasis on financial oversight and governance suggests a high level of accountability and pressure in managing budgets.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Five9?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →