HHiring Reality
← FirmPilot

Implementation Specialist

FirmPilot
Location
Miami, FL
Posted
24 days ago
Department
Product
Salary
$90,000 to $110,000
What they actually want (must-haves)
  • 4+ years of experience in implementation, client onboarding, or technical account management
  • Strong organizational skills with the ability to manage multiple client timelines at once
  • Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
  • Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
  • Client-first mindset and a drive to ensure value is delivered beyond onboarding
  • Ability to remain composed and solution-oriented under pressure
Nice to have
  • Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
  • Experience working in a startup or fast-growth SaaS environment
  • Understanding of legal services or professional services industries
What the job really is

As an Implementation Specialist at FirmPilot, you will manage the client onboarding process from post-sale handoff to full deployment and ongoing support. Your responsibilities include coordinating resources, customizing marketing flows, providing technical guidance, and ensuring long-term client success through proactive support. This role requires a service-oriented mindset and the ability to translate technical concepts for clients in the legal sector.

Benefits
  • Base salary range of $90,000 to $110,000
  • 100% premium cost for employee: health, dental, and vision coverage
  • Discretionary paid time off
  • 11 holidays observed, and 2 floating holidays
Things to weigh
  • Fast-paced startup environment may require adaptability and resilience
  • Role involves ongoing support beyond initial onboarding, which may increase workload
  • Technical aspects of the role may require continuous learning and adaptation to new tools
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

Applying to FirmPilot?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →