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← FirmPilot

Implementation Specialist

FirmPilot
Location
Miami, FL
Posted
1 month ago
Department
Product
Salary
$90,000 to $110,000
What they actually want (must-haves)
  • 4+ years of experience in implementation, client onboarding, or technical account management
  • Strong organizational skills with the ability to manage multiple client timelines at once
  • Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
  • Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
  • Client-first mindset and a drive to ensure value is delivered beyond onboarding
  • Ability to remain composed and solution-oriented under pressure
Nice to have
  • Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
  • Experience working in a startup or fast-growth SaaS environment
  • Understanding of legal services or professional services industries
What the job really is

The Implementation Specialist at FirmPilot will manage the client onboarding process from post-sale handoff to full deployment and ongoing support. This role involves coordinating internal resources, customizing marketing automation, and providing technical guidance to ensure client success. The specialist will also maintain documentation and work with teams to improve implementation efficiency based on client feedback.

Benefits
  • Base salary range of $90,000 to $110,000
  • 100% premium cost for employee: health, dental, and vision coverage
  • Discretionary paid time off
  • 11 holidays observed, and 2 floating holidays
Things to weigh
  • Fast-paced startup environment may require adaptability and resilience
  • Role involves both onboarding and ongoing support, which may lead to varied responsibilities
  • Technical concepts need to be translated for clients, indicating a need for strong communication skills
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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