HHiring Reality
← Fireblocks

Customer Success Director, Banking APAC

Fireblocks
Location
Singapore
Posted
11 days ago
Department
Customer Operations
What they actually want (must-haves)
  • 10+ years in Customer Success, Technical Account Management, or Enterprise Client Leadership within SaaS, fintech, banking, or crypto
  • Strong fluency in banking and payments infrastructure, compliance environments, digital wallets, APIs, and blockchain-based systems
  • Proven ability to manage and grow complex enterprise accounts
  • Executive presence with strong commercial judgment and cross-functional leadership
  • Ability to translate customer architecture and business goals into outcomes
  • Strong analytical, project management, and data-driven decision-making skills
Nice to have
  • Business-level proficiency in additional APAC languages (e.g., Mandarin, Korean, Japanese) is not mandatory, but considered a plus
What the job really is

As a Customer Success Director for Banking APAC at Fireblocks, you will be responsible for ensuring post-sale success for banking and fintech clients. This involves driving adoption, retention, and expansion by collaborating with various teams and providing strategic guidance to customers on their use of the platform. You will also lead initiatives to develop best practices and success plans while managing complex enterprise accounts and advocating for customer needs internally.

Things to weigh
  • No salary listed
  • Role involves navigating regulatory ambiguity and evolving compliance frameworks in digital asset infrastructure
  • Position requires strong collaboration across multiple departments and may involve high-stakes escalations
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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