As a Front Line Support Engineer at Fireblocks, you will be the first point of contact for customers in the cryptocurrency and DeFi space, providing real-time support and resolving complex issues with empathy and precision. Your role involves collaborating with internal teams, managing inquiries, and ensuring customer satisfaction while adhering to a fixed schedule that includes potential weekend shifts. You will also participate in training for up to 180 days to prepare for your responsibilities in delivering outstanding technical support for the Fireblocks SaaS platform.
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