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Workforce Management Forecasting Analyst

Figure Lending
Location
Reno, NV; Charlotte, NC
Posted
26 days ago
Department
Workforce Management
Salary
$51,920 - $64,900
What they actually want (must-haves)
  • 5+ years of experience in performing WFM functions (specifically forecasting and capacity planning) in a contact center environment
  • Strong knowledge and experience with workforce management software (NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems)
  • Excellent working knowledge of Excel or Google Sheets
  • Focused, self-motivated, and reliable
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Positive attitude with excellent interpersonal skills
What the job really is

The Workforce Management Forecasting Analyst will lead data gathering and analysis for forecasting in a contact center environment, focusing on historical performance, volume trends, and seasonality patterns. The role involves assessing staffing levels, providing insights for operational efficiency, and documenting standard operating procedures. The analyst will also act as a subject matter expert in forecasting techniques and support capacity planning to meet business demands.

Benefits
  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  • Employer-paid life and disability insurance
  • 11 observed holidays and PTO plan
  • Up to 12 weeks of paid family leave
  • Continuing education reimbursement
Things to weigh
  • Base compensation range is $51,920 - $64,900/yr with a 25% annual bonus target, which may vary based on experience and location
  • The role is hybrid, requiring commutable distance to the office in Charlotte, NC or Reno, NV
  • No work visa sponsorship is available for this position
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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